Report a Bylaw Issue

Before submitting a complaint, we encourage residents to exercise a reasonable degree of tolerance and consider speaking with those responsible for the alleged bylaw infraction to give them an opportunity to correct the issue. If applicable, follow-up with your landlord, condominium corporation or other entity that has the authority to resolve your concerns.

The CRD does not respond to complaints or issues under the jurisdiction of another agency. 

Bylaw enforcement officers do not respond after hours to noise i.e. noisy parties, barking dogs.  To report these types of noise, call the non-emergency number for appropriate Police or RCMP for your area.  For emergencies, call 911.

If you are unable to resolve the issue and the noise does not meet the above exemptions, you can call CRD Bylaw Services at 250.474.3351 or 1.800.665.7899 during regular office hours or submit a complaint online.

A bylaw complaint is a formal written request to have an alleged bylaw infraction investigated by a bylaw enforcement officer. To ensure bylaw complaints are responded to as quickly and comprehensively as possible, the CRD has created a complaint form for complainants to fill out and submit online.

The name and phone number of the complainant must be provided, anonymous or third-party complaints will not be accepted.

The anonymity of the complainant will be maintained between the complainant and the alleged offender, but is subject to the provisions of the Freedom of Information and Protection of Privacy Act.

You can also make a complaint by:

• Email at bylaw@crd.bc.ca 
• In person at CRD Bylaw Services (212-2780 Veterans Memorial Parkway)
• Phone at 250.474.3351 or 1.800.665.7899

Bylaw Services cannot investigate anonymous complaints. Your contact information is required to enable you to follow-up with staff about the investigation and to contact you to obtain more information, if necessary. 

Your personal information is protected by the Freedom of Information and Protection of Privacy (FOIPP) Act.

The ultimate goal for any bylaw investigation is voluntary compliance, if that cannot be achieved there are various enforcement actions to assist with gaining compliance. 

If it becomes necessary to prosecute someone for a bylaw offence or for the CRD to take civil proceedings, then it may be necessary for you to present evidence in court.

The goal is to resolve the issue and achieve compliance with the bylaw. A bylaw enforcement officer will be assigned to respond to your complaints and will contact you according to the assessed priority of the complaints.

Each issue is addressed on case-by-case basis to make sure reasonable, fair and appropriate actions are taken. If there is a possible bylaw violation, the officer may conduct an investigation, which could include education, mediation, and/or enforcement actions.

In the event that legal action is necessary, you may be asked to provide a witness statement and give evidence in court.

CRD Bylaw Enforcement Officers will contact the complainant if they require more detail or have any questions and before the file is sent for closure, the Officer will update the original complainant.